Troubleshooting Common Issues

Fix common problems including quality issues, generation errors, and style inconsistencies. Solutions to 50+ most-reported issues.

Troubleshooting Common Issues

Nothing derails creative momentum faster than technical problems. Your prompt is perfect, your vision is clear, but GemPix 2 returns an error, produces unexpected results, or fails to maintain consistency. Frustration builds, credits are wasted, and deadlines loom.

This comprehensive troubleshooting guide provides step-by-step solutions to the 15 most common GemPix 2 issues, organized by category for quick diagnosis. Each problem includes symptoms, root causes, immediate fixes, and prevention strategies based on support data from 100,000+ users.

Whether you're facing generation errors, quality problems, consistency issues, or technical glitches, this guide gets you back to production in minutes instead of hours.

Generation Errors and Failures

Problem 1: "Generation Failed" Error Message

Symptoms:

  • Error message appears instead of generated image
  • Credits are deducted but no result appears
  • Intermittent failures with same prompt

Common causes:

  1. Prompt contains prohibited content or terms flagged by safety filters
  2. Server timeout for complex multi-feature generations
  3. Temporary API issues or service disruptions
  4. Account credit balance insufficient for requested features

Solutions:

Step 1: Verify credit balance

  • Check credit counter in top-right dashboard
  • Confirm you have sufficient credits for your requested features:
    • Basic generation: 2-5 credits
    • High-res: 8-12 credits
    • Multi-feature combinations: 10-20 credits

Step 2: Review prompt for flagged terms

  • Remove potentially sensitive content
  • Avoid violent, explicit, or harmful descriptors
  • Rephrase medical, political, or controversial terms
  • Test with simplified prompt to isolate problematic words

Step 3: Simplify feature complexity

  • Disable multiple simultaneous features
  • Test with basic generation first
  • Add features one at a time to identify conflicts

Step 4: Retry with exponential backoff

  • Wait 30 seconds and retry
  • If fails again, wait 2 minutes
  • Third attempt: wait 5 minutes
  • Check [status.gempix2go.com] for service issues

Prevention:

  • Monitor credit balance before large batches
  • Save prompts in external document to preserve work
  • Enable auto-reload for credits below threshold
  • Avoid edge-case prompt combinations during peak hours

Problem 2: Generation Takes Longer Than Expected

Symptoms:

  • Generation spinning for 30+ seconds (normal is 2-3 seconds)
  • "Processing" status doesn't update
  • Browser appears frozen

Common causes:

  1. High server load during peak usage (9am-5pm EST weekdays)
  2. Complex multi-image fusion or high-resolution requests
  3. Browser memory issues or outdated cache
  4. Network connectivity problems

Solutions:

Step 1: Check if generation is actually processing

  • Look for animated spinner or progress indicator
  • Check browser developer console for network activity (F12 → Network tab)
  • Verify internet connection stability

Step 2: Expected generation times by complexity

  • Basic 1024x1024: 2-3 seconds
  • High-res 2048x2048: 5-8 seconds
  • Ultra 4096x4096: 15-20 seconds
  • Multi-image fusion: 10-15 seconds
  • Complex multi-feature: 20-30 seconds

If exceeding these timeframes by 2x:

Step 3: Refresh and retry

  • Refresh browser page (you won't lose credits if generation didn't complete)
  • Clear browser cache (Ctrl+Shift+Delete)
  • Try different browser (Chrome recommended)
  • Check History panel—generation may have completed despite UI freeze

Step 4: Optimize request complexity

  • Reduce resolution for testing: 4096 → 2048 → 1024
  • Split multi-feature requests into stages
  • Disable features not critical for current iteration

Prevention:

  • Generate during off-peak hours (evenings, weekends) for faster processing
  • Use Standard quality mode for iteration, High quality for finals
  • Save work frequently—History panel preserves all completions

Problem 3: "Invalid Prompt" or Prompt Rejection

Symptoms:

  • Red error message: "This prompt cannot be processed"
  • Immediate rejection without generation attempt
  • Same error across multiple similar prompts

Common causes:

  1. Prompt triggers content safety filters
  2. Prompt contains copyright-protected terms (brand names, characters)
  3. Prompt exceeds character limit (2,000 characters max)
  4. Prompt contains special characters or formatting breaking parser

Solutions:

Step 1: Identify problematic content

  • Remove brand names: "Nike shoes" → "athletic sneakers"
  • Remove copyrighted characters: "Mickey Mouse" → "cartoon mouse character"
  • Rephrase sensitive topics: "medical procedure" → "healthcare setting"

Step 2: Check prompt length and formatting

  • Count characters—must be under 2,000
  • Remove special characters: €, £, ™, ®, ©
  • Avoid unusual punctuation or symbols
  • Use standard ASCII characters

Step 3: Test simplified version

  • Reduce prompt to bare minimum: "Professional office interior"
  • If successful, add details incrementally until error reproduces
  • This identifies the specific problematic phrase

Step 4: Use alternative phrasing

Prohibited:

  • ❌ "Celebrity name in [context]"
  • ❌ "Famous brand product"
  • ❌ "Copyrighted character"

Allowed alternatives:

  • ✅ "Professional individual resembling popular style"
  • ✅ "Generic product in [brand category]"
  • ✅ "Original character inspired by [genre]"

Prevention:

  • Review [[guides/best-prompts]] for safe prompt patterns
  • Maintain prompt library of approved templates
  • Avoid referencing specific copyrighted IP
  • Use generic descriptors instead of brand names

Quality and Output Issues

Problem 4: Generated Image Looks Nothing Like Prompt

Symptoms:

  • Result bears little resemblance to description
  • Key elements missing or completely different
  • Consistent misinterpretation across retries

Common causes:

  1. Vague or ambiguous prompt language
  2. Conflicting instructions in prompt
  3. Insufficient detail for complex scenes
  4. AI misinterpreting uncommon terms

Solutions:

Step 1: Increase prompt specificity

Vague prompt example: ❌ "Dog in park"

Improved specific prompt: ✅ "Golden retriever dog playing with tennis ball in green grass park, sunny afternoon, shallow depth of field, professional pet photography"

Step 2: Remove conflicting instructions

Conflicting prompt: ❌ "Minimalist cluttered office, bright dark lighting, modern vintage style"

Resolved prompt: ✅ "Minimalist modern office, bright natural lighting, clean contemporary style"

Step 3: Use structured prompt format Follow the 5-component framework from [[guides/best-prompts]]:

  • Subject: What is the main focus?
  • Context: Where is it located?
  • Style: What aesthetic?
  • Technical: What camera/lighting?
  • Modifiers: Additional details

Step 4: Add reference anchors

  • "Professional photography like [National Geographic]"
  • "Architectural style similar to [modern minimalist]"
  • "Lighting quality resembling [golden hour outdoor]"

Step 5: Test with proven template Use battle-tested templates from [[guides/best-prompts]] as starting points, then customize.

Prevention:

  • Start with template prompts, modify variables
  • Be explicit about quantities, colors, positions
  • Use professional terminology (f/2.8 vs "blurry background")
  • Review generated images and refine prompts iteratively

Problem 5: Image Quality Lower Than Expected

Symptoms:

  • Blurry or soft details
  • Visible artifacts or distortions
  • Pixelation or compression artifacts
  • Lower quality than examples in gallery

Common causes:

  1. Standard quality mode selected instead of High quality
  2. Resolution too low for intended use
  3. Browser downscaling during display
  4. Viewing upscaled image without regenerating at target resolution

Solutions:

Step 1: Verify generation settings

  • Check Quality Mode: Standard (fast) vs High (better) vs Ultra (best)
  • Verify Resolution setting matches requirements:
    • Social media: 1024x1024 adequate
    • Website graphics: 2048x2048 recommended
    • Print materials: 4096x4096 required

Step 2: Regenerate at correct settings

  • Don't upscale after generation (adds artifacts)
  • Regenerate using same prompt at higher resolution and quality
  • Cost comparison: Upscaling adds 2-5 credits, regeneration is 8-12 credits but far better quality

Step 3: Download in correct format

  • PNG: Highest quality, lossless (recommended for editing)
  • WebP: Modern format, excellent quality/size ratio
  • JPG: Compressed, smaller file but quality loss (acceptable for final web use)

Step 4: Check browser display vs actual file

  • Download and view in image viewer (not browser)
  • Browser may downscale for display performance
  • Actual generated file quality is higher than preview

Prevention:

  • Set default quality to "High" for production work (Settings → Defaults)
  • Generate at final resolution from the start
  • Use Standard quality only for rapid iteration/testing
  • Download PNG for archiving, convert to JPG/WebP for deployment

Problem 6: Unwanted Objects or Elements Appear

Symptoms:

  • Random objects not mentioned in prompt appear
  • Background clutter or unexpected elements
  • AI adds elements you didn't request

Common causes:

  1. Vague prompts allow AI creative interpretation
  2. Common scene associations (office → computer, kitchen → appliances)
  3. Insufficient negative space specification
  4. Context cues trigger related objects

Solutions:

Step 1: Use explicit negative instructions

  • Add "NO [unwanted element]" to prompt
  • Example: "Minimalist desk, NO computer, NO papers, NO clutter"

Step 2: Specify minimalism and negative space

  • "Single subject on clean background, minimal composition"
  • "Only [specific object], nothing else, isolated on [color] background"

Step 3: Be extremely specific about included elements

  • Instead of: "Office desk scene"
  • Use: "Wooden desk with single white laptop and coffee cup, no other objects"

Step 4: Use [[features/precise-local-edits]] to remove unwanted elements

  • Select region containing unwanted object
  • Prompt: "Remove [object] from this area"
  • Alternatively: "Replace [object] with [desired element or empty space]"

Prevention:

  • List exactly what should appear in scene
  • Use "ONLY" and "NO" keywords for control
  • Reference [[guides/best-prompts]] for precise prompt construction
  • Review and remove using local edits rather than regenerating

Problem 7: Colors Don't Match Brand Guidelines

Symptoms:

  • Generated colors inconsistent with brand palette
  • Colors vary significantly across batch generations
  • Warm tones appear when cool tones requested, or vice versa

Common causes:

  1. Color descriptions too vague ("blue" has infinite variations)
  2. Lighting instructions override color specifications
  3. AI interprets color names differently than intended
  4. No explicit color palette constraint in prompt

Solutions:

Step 1: Use specific color descriptors

Vague: ❌ "Blue background"

Specific: ✅ "Navy blue background, hex #001F3F, deep saturated tone" ✅ "Sky blue background, light and bright, similar to RGB(135, 206, 250)"

Step 2: Add color palette constraints

  • "Color palette limited to: navy blue, crisp white, warm gray"
  • "Corporate brand colors only: [list specific colors]"
  • "Monochromatic blue scheme, varying saturation and brightness only"

Step 3: Use [[features/conversational-editing]] for color correction

  • "Change background blue to darker navy tone"
  • "Make shirt color match corporate blue exactly"
  • "Adjust overall color temperature to be 20% warmer"

Step 4: Reference color standards

  • "Pantone 2945 C blue" (if using professional color systems)
  • "Hex color #FF5733 for accent elements"
  • "RGB(75, 175, 80) for green tones"

Step 5: Create color reference library

  • Generate sample images with approved brand colors
  • Use these as visual references in future prompts
  • Document exact prompts that achieved correct colors

Prevention:

  • Include hex codes or RGB values in prompts for critical colors
  • Build prompt templates with color specifications
  • Use conversational editing for color matching rather than regeneration
  • Validate colors in batch QA process before final approval

Consistency Problems

Problem 8: Character Consistency Feature Not Working

Symptoms:

  • Generated characters look completely different despite [[features/character-consistency]] enabled
  • Facial features don't match reference image
  • Consistency degrades after several generations

Common causes:

  1. Character consistency feature not properly enabled
  2. Reference image unclear or ambiguous
  3. Prompt contradicts reference characteristics
  4. Using multiple incompatible references

Solutions:

Step 1: Verify feature is enabled correctly

  • Check left sidebar: "Character Consistency" toggle should be ON (blue)
  • Confirm reference image is selected and displays thumbnail
  • Look for confirmation badge on generation canvas

Step 2: Evaluate reference image quality

Good reference images:

  • ✅ Clear facial features, well-lit
  • ✅ Subject facing forward or slight angle
  • ✅ High resolution (1024x1024 minimum)
  • ✅ Minimal obstructions (no glasses, hats if possible)

Poor reference images:

  • ❌ Side profile or extreme angle
  • ❌ Low resolution or blurry
  • ❌ Heavy shadows obscuring features
  • ❌ Multiple people in frame

Step 3: Regenerate reference if needed

  • Create ideal reference using detailed prompt
  • Use this generated image as character reference
  • Ensure 90%+ consistency before proceeding with series

Step 4: Check prompt compatibility

  • Prompt must include "same character" or "same person"
  • Don't contradict reference features: If reference has brown hair, don't prompt "blonde hair"
  • Be specific about what to preserve: "Same character wearing [new outfit]"

Step 5: Reset feature if degradation occurs

  • Disable character consistency
  • Re-enable and reselect reference
  • Test with simple generation: "Same character portrait, neutral background"
  • If successful, proceed with complex prompts

Prevention:

  • Use high-quality reference images from the start
  • Test consistency with 3-5 generations before large batches
  • Always include "same character/person" in prompts
  • Don't change reference mid-project
  • Review [[features/character-consistency]] guide for advanced techniques

Problem 9: Style Inconsistency Across Batch

Symptoms:

  • Images in same series look visually different
  • Lighting, color tone, or composition varies unexpectedly
  • Some images match style guide, others don't

Common causes:

  1. Prompts lack consistent style specifications
  2. Different quality settings or resolutions used
  3. Generating across multiple sessions without style anchoring
  4. Random variations in AI interpretation

Solutions:

Step 1: Standardize prompt templates

  • Create master prompt with style specification
  • Use same template for entire batch, changing only subject variables
  • Example template: "[Subject], [Context], modern minimalist photography, soft natural lighting, clean white background, professional quality"

Step 2: Lock style parameters

  • Explicitly list style elements in every prompt:
    • Lighting: "Soft window light from left, warm color temperature"
    • Composition: "Centered subject, rule of thirds, negative space"
    • Color: "Muted earth tones, desaturated palette"
    • Technical: "Shallow depth of field, 85mm portrait lens"

Step 3: Generate entire batch in one session

  • Don't spread batch across multiple days
  • Use same browser and settings throughout
  • Maintain consistent generation parameters

Step 4: Create style reference image

  • Generate one perfect example that matches desired style
  • Reference this in subsequent prompts: "Match the style of [reference image]"
  • Use as visual benchmark for QA

Step 5: Use [[features/conversational-editing]] to harmonize outliers

  • Identify images that deviate from style
  • Apply same edits to bring into alignment:
    • "Make lighting match the style of [reference image]"
    • "Adjust color palette to be more consistent with series"

Prevention:

  • Document style specifications in project brief
  • Use prompt templates with locked style components
  • Generate test batch of 5 images to verify consistency before full production
  • Review [[guides/advanced-techniques]] for style consistency systems

Problem 10: Multi-Image Fusion Results Look Unnatural

Symptoms:

  • Fused elements don't blend naturally
  • Lighting mismatches between source images
  • Perspective or scale inconsistencies
  • Obvious seams or compositing artifacts

Common causes:

  1. Source images have incompatible lighting directions
  2. Perspective angles don't match
  3. Scale relationships unclear in fusion prompt
  4. Low-quality source images

Solutions:

Step 1: Verify source image compatibility

Lighting check:

  • Identify light source direction in each source image
  • Ensure light comes from same general direction
  • If mismatched, regenerate one source with corrected lighting

Perspective check:

  • Verify camera angles align (don't fuse top-down view with side view)
  • Match lens perspective (wide-angle with wide-angle, not with telephoto)

Resolution check:

  • All source images should be similar resolution
  • Upscale lower-resolution sources before fusion

Step 2: Improve fusion prompt specificity

Vague fusion prompt: ❌ "Combine these images"

Specific fusion prompt: ✅ "Place product from Image 1 in center foreground on table from Image 2, match lighting from left side, natural integration, professional product photography, ensure shadows align"

Step 3: Use staged fusion approach

  • Fuse 2 images first, verify quality
  • Add third image to result
  • This is more controllable than fusing 3+ simultaneously

Step 4: Refine with [[features/conversational-editing]]

  • "Make lighting on product match background environment"
  • "Adjust shadows under product to appear more natural"
  • "Blend edges between foreground and background"

Step 5: Polish with [[features/precise-local-edits]]

  • Select transition areas between fused elements
  • Prompt: "Smooth the blending in this region"
  • Fix specific artifacts or edge issues

Prevention:

  • Generate source images with fusion in mind (consistent lighting, perspective)
  • Review [[features/multi-image-fusion]] guide for best practices
  • Test fusion with 2 simple images before complex multi-element compositing
  • Use High quality mode for fusion to maximize blending intelligence

Technical and Account Issues

Problem 11: Credits Deducted but No Generation Received

Symptoms:

  • Credit balance decreases
  • No image appears in canvas or History
  • No error message displayed

Common causes:

  1. Generation completed but browser UI didn't update
  2. Network interruption during generation
  3. Browser cache issue
  4. Actual generation failure with credits not refunded yet

Solutions:

Step 1: Check History panel

  • Open History (right sidebar)
  • Look for generation with timestamp matching when credits were deducted
  • Generation may have completed despite UI not updating
  • If found, click to load into canvas

Step 2: Refresh browser page

  • Reload page to sync credit balance and history
  • Check if generation now appears
  • Verify current credit balance against expected

Step 3: Check browser console for errors

  • Press F12 to open developer tools
  • Go to Console tab
  • Look for red error messages
  • Screenshot and report to support if technical errors present

Step 4: Contact support for refund

  • If generation truly failed, request credit refund
  • Provide: timestamp, prompt used, features enabled
  • Support typically processes refunds within 24 hours
  • Reference transaction ID from account page → Transaction History

Prevention:

  • Ensure stable internet connection before large batches
  • Avoid closing browser tab during generation
  • Enable auto-save for in-progress work
  • Monitor credit balance and History panel simultaneously

Problem 12: Cannot Access Saved Images in History

Symptoms:

  • History panel shows generations but images won't load
  • Clicking history items produces errors
  • Past generations appear blank or missing

Common causes:

  1. Browser cache corruption
  2. Temporary storage issue
  3. Account sync problem
  4. Images past 30-day retention period

Solutions:

Step 1: Clear browser cache and reload

  • Clear cache: Ctrl+Shift+Delete (Chrome/Firefox)
  • Select "Cached images and files"
  • Reload GemPix 2 page
  • Check if History now loads properly

Step 2: Try different browser

  • Access GemPix 2 from different browser (Chrome, Firefox, Safari)
  • If History works in alternate browser, issue is browser-specific
  • Clear original browser cache more aggressively or reinstall

Step 3: Verify image retention policy

  • Images stored for 30 days (free tier) or 90 days (paid tiers)
  • Check generation dates—older images may have been automatically archived
  • Download important images immediately after generation

Step 4: Contact support for recovery

  • If recent images (< 30 days) are inaccessible, report to support
  • Provide: approximate generation dates, subjects, prompts if remembered
  • Support may be able to recover from backup systems

Prevention:

  • Download all critical images immediately after generation
  • Don't rely on History as permanent storage
  • Organize downloaded images in external folder structure
  • Use cloud storage (Google Drive, Dropbox) for backup
  • Consider upgrading to paid tier for 90-day retention

Problem 13: Features Greyed Out or Unavailable

Symptoms:

  • [[features/character-consistency]], [[features/multi-image-fusion]], or other features appear disabled
  • Cannot toggle feature on
  • Feature was working previously but now unavailable

Common causes:

  1. Insufficient credits for feature (some require minimum balance)
  2. Account tier restrictions (free vs paid features)
  3. Feature temporarily disabled for maintenance
  4. Browser session issue

Solutions:

Step 1: Check credit balance requirements

  • Character Consistency: Requires 10+ credits available
  • Multi-Image Fusion: Requires 20+ credits available
  • High-res generation: Requires 15+ credits available
  • Add credits if balance below feature thresholds

Step 2: Verify account tier

  • Check account type: Free / Starter / Professional / Enterprise
  • Some advanced features require paid tier
  • Upgrade account if needed: Account → Upgrade Plan

Step 3: Check feature status

  • Visit [status.gempix2go.com] for service status
  • Features may be temporarily disabled for maintenance
  • Check announcement banner on dashboard

Step 4: Refresh session

  • Log out completely
  • Clear browser cache
  • Log back in
  • Features should reinitialize

Prevention:

  • Maintain sufficient credit balance (50+ recommended for active work)
  • Monitor account tier and upgrade before hitting feature restrictions
  • Subscribe to status updates for maintenance notifications
  • Download critical generations before maintenance windows

Problem 14: Slow Performance or Frequent Timeouts

Symptoms:

  • Interface lags or freezes
  • Generations timeout frequently
  • Page becomes unresponsive
  • Browser tab crashes

Common causes:

  1. Browser memory exhaustion from long session
  2. Too many generations in History
  3. Large high-resolution images in cache
  4. Browser extensions interfering
  5. Insufficient device resources

Solutions:

Step 1: Restart browser session

  • Save any in-progress work
  • Close GemPix 2 tab completely
  • Close browser entirely and restart
  • Reopen GemPix 2 in fresh session

Step 2: Clear History and cache

  • History panel → Clear Old Generations (keeps 20 most recent)
  • Browser cache: Ctrl+Shift+Delete
  • This frees memory and improves performance

Step 3: Disable browser extensions

  • Some extensions interfere with AI generation platforms
  • Test with extensions disabled (Incognito/Private mode)
  • If performance improves, identify problematic extension
  • Common culprits: ad blockers, privacy tools, VPNs

Step 4: Optimize generation settings

  • Use Standard quality for iteration (faster processing)
  • Reduce resolution during testing phase
  • Generate in smaller batches (10-20 at a time)
  • Disable features not needed for current task

Step 5: Check system resources

  • Close other browser tabs and applications
  • Ensure adequate RAM available (4GB+ recommended)
  • Check CPU usage—if maxed out, close other programs

Prevention:

  • Clear History regularly during long sessions
  • Download generations and close them from History to free memory
  • Use dedicated browser instance for GemPix 2 only
  • Restart browser every 50-100 generations
  • Upgrade device RAM if consistently experiencing resource issues

Problem 15: Account Login or Authentication Issues

Symptoms:

  • Cannot log in despite correct credentials
  • Session expires unexpectedly
  • "Authentication failed" errors
  • Infinite redirect loop on login

Common causes:

  1. Browser cookies disabled or blocked
  2. Email not verified
  3. Account locked due to suspicious activity
  4. Password recently changed but cache not cleared
  5. Third-party authentication (Google/GitHub) issues

Solutions:

Step 1: Verify browser cookies are enabled

  • Browser Settings → Privacy → Cookies → Allow all cookies (or allow for gempix2go.com)
  • Try Incognito/Private mode to test without extension interference

Step 2: Check email verification status

  • Review inbox for verification email (check spam folder)
  • Resend verification: Login page → Resend Verification Email
  • Click verification link and retry login

Step 3: Reset password

  • Login page → Forgot Password
  • Follow reset instructions sent to email
  • Use strong new password (12+ characters, mixed case, numbers, symbols)
  • Clear browser cache before logging in with new password

Step 4: For OAuth login issues (Google/GitHub)

  • Revoke GemPix 2 access in Google/GitHub account settings
  • Re-authorize when logging in again
  • This refreshes OAuth tokens

Step 5: Contact support if account locked

  • Accounts may be locked after multiple failed login attempts
  • Accounts flagged for unusual activity (rapid location changes, etc.)
  • Support unlocks within 2-4 hours with identity verification

Prevention:

  • Use strong, unique password
  • Enable browser to save credentials securely
  • Keep email address updated in account settings
  • Don't share account credentials
  • Use OAuth (Google/GitHub) for easier authentication management

Quick Reference: Error Codes and Meanings

E001 - Generation Failed: Retry after 30 seconds, check credit balance E002 - Invalid Prompt: Remove prohibited content, check character limit E003 - Insufficient Credits: Add credits to account E004 - Feature Unavailable: Upgrade account tier or check service status E005 - Timeout: Reduce complexity, try during off-peak hours E006 - Authentication Error: Clear cookies, re-login E007 - Rate Limit Exceeded: Wait 5 minutes before next generation E008 - Server Error: Report to support with timestamp and prompt

Getting Additional Help

Still experiencing issues?

1. Check documentation:

  • [[guides/getting-started]] - Basics and setup
  • [[guides/best-prompts]] - Prompt troubleshooting
  • [[guides/advanced-techniques]] - Advanced workflows
  • Feature guides: [[features/character-consistency]], [[features/conversational-editing]], [[features/multi-image-fusion]], [[features/precise-local-edits]]

2. Search community forums:

  • Discord server: 10,000+ users sharing solutions
  • Search #troubleshooting channel for similar issues
  • Post your specific problem with screenshots

3. Contact support:

  • Live chat: Available 9am-5pm EST weekdays
  • Email: [email protected] (24-hour response time)
  • Include: account email, timestamp, error messages, screenshots, prompts used

4. Report bugs:

  • Bug report form: dashboard → Help → Report Bug
  • Provide detailed reproduction steps
  • Attach screenshots and console logs (F12 → Console)

Most GemPix 2 issues fall into predictable categories with well-established solutions. The 15 problems covered in this guide represent 90%+ of support tickets, and the step-by-step solutions resolve most cases within minutes. Understanding common failure modes, prevention strategies, and recovery techniques transforms frustrating interruptions into minor speed bumps.

Keep this guide bookmarked for quick reference during production. The fastest resolution is often the simplest: refresh, retry, or rephrase. For complex issues, systematic diagnosis—isolate variables, test incrementally, document results—identifies root causes efficiently.

When prevention fails and problems arise, remember: the GemPix 2 community and support team are experienced with these issues and ready to help. Most "unsolvable" problems have known fixes—you just need to know where to look.

Now you do.

Gemini 3 Pro Error Handling provides additional technical context for AI-related errors.

Last updated: November 7, 2025

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