Refund Policy

30-Day Money-Back Guarantee

At GemPix 2 Go, we're confident in the quality of our AI-powered image generation service. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee on all credit packages.

Eligibility for Refunds

You may request a full refund if:

• You purchased a credit package within the last 30 days
• You experienced technical issues that prevented you from using the service
• The AI-generated results did not meet the quality standards described on our website
• You are a first-time customer (new customers only)

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Credits have been fully consumed/used
• More than 30 days have passed since your purchase
• You violated our Terms of Service
• Refund requests for subscription renewals (automatic billing can be cancelled anytime)

How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at [email protected] (or your configured support email)
2. Include your order/payment ID (found in your billing dashboard or confirmation email)
3. Provide a brief reason for your refund request
4. Wait for confirmation - We'll review and respond within 1-2 business days

Refund Processing Time

Once your refund is approved:

• Credit card refunds: 5-10 business days (depending on your bank)
• PayPal refunds: 3-5 business days
• Stripe refunds: 5-7 business days

Refunds will be processed to the original payment method used for the purchase.

Partial Refunds

If you've used some credits but not all, we may offer a partial refund based on:

• The number of credits remaining in your account
• The specific circumstances of your request
• Our discretion on a case-by-case basis

Cancellation Policy

For subscription plans:

• You can cancel anytime from your billing dashboard
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months, but you retain access until the end of the period
• Unused monthly credits do not roll over after cancellation

Free Trial Credits

Please note:

• Free trial credits and promotional credits are non-refundable
• Register gift credits cannot be refunded
• Refunds only apply to purchased credit packages

Contact Us

If you have any questions about our refund policy, please contact us:

• Email: [email protected]
• Response time: Within 24 hours on business days

We're committed to ensuring you have a positive experience with GemPix 2 Go.

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Last updated: January 4, 2025